Manage Zendesk Support tickets, ticket comments, users, organizations, Help Center articles, ticket views, groups, ticket fields, and macros. Create, update, resolve, and delete support tickets with assignments, priorities, tags, comments, and custom fields. Search across tickets, users, groups, and organizations, and inspect Help Center categories and sections before managing articles.

Manage product development records in Aha! including features, epics, releases, goals, initiatives, and ideas. Create and update roadmap items, track strategy with goals and OKRs, manage releases and milestones, and organize features by product or epic. Submit and manage ideas through idea portals, including voting, commenting, and promoting ideas to features or epics. Add comments and attachments to records, create to-dos and tasks, track time, manage capacity planning, and link records together. Manage users, teams, custom fields, custom tables, competitors, personas, notes, and knowledge base documents. Configure integrations, retrieve custom reports, and receive webhooks for record activity, audit events, and security events.

Record, transcribe, and analyze meeting conversations from platforms like Zoom, Google Meet, and Webex. Retrieve, search, and manage meeting transcripts with AI-generated summaries, action items, sentiment analysis, and keywords. Upload audio files for transcription. Ask questions about meetings using the AskFred AI assistant. Add a bot to live meetings for automatic recording, pause and resume recordings, and create live action items or soundbites. Manage users and teams, organize meetings into channels, query contacts, and receive webhook notifications when transcriptions complete.

Manage customer support tickets, contacts, companies, and agents. Create, update, filter, merge, and delete support tickets with custom fields, tags, priorities, and assignments. Add replies, notes, and forward emails on ticket conversations. Manage contacts and companies with search, filter, import, and export capabilities. Maintain a knowledge base of articles organized in categories and folders. Run community discussion forums with topics and comments. Track time entries on tickets, configure SLA policies, and set up automation rules with webhook triggers. Manage canned response templates, custom objects, email mailboxes, collaboration threads, and agent groups with auto-assignment. Send outbound WhatsApp messages and handle satisfaction surveys and ratings. Support field service management with service tasks and technician scheduling.

Create, read, update, copy, search, and trash notes in Evernote. Organize notes with notebooks and tags, attach resources when creating notes, download resource file contents through Slate attachments, list saved searches, and receive note-change notifications through webhooks or polling.