Built by Metorial, the integration platform for agentic AI.
Sends a reply on a ticket visible to the requester. Can also add internal notes for agent-only collaboration. Use `private` to create an internal note instead of a customer-facing reply.
Lists contacts from Freshdesk with optional filtering by email, phone, company, or state. Returns paginated results.
Searches companies using Freshdesk's filter query language. Supports fields such as name, domains, custom fields, health score, and account tier.
Retrieves a contact's full details by their ID, including email, phone, company association, tags, and custom fields.
Logs a time entry on a ticket. Supports setting time spent, billable status, agent, and notes.
Updates a Freshdesk time entry. Use this to correct the time spent, billable flag, agent attribution, or work note on an existing ticket time log.
Lists canned responses in a Freshdesk canned response folder so agents can reuse approved reply templates.
Lists all time entries logged on a specific ticket. Shows agent, hours spent, billable status, and notes.
Lists folders that organize Freshdesk canned responses for agent replies.
Updates an existing contact's details. Only provide the fields you want to change.
Lists all companies in Freshdesk with pagination support.
Lists all conversations (replies, notes, forwards) on a ticket. Returns the full conversation history including public replies and private agent notes.
Retrieves a single ticket by ID with full details. Optionally includes conversations, requester info, company info, and stats (resolution/response times).
Lists Freshdesk business-hour schedules used by SLA policies and ticket due dates.
Lists Freshdesk satisfaction ratings across tickets, with optional created-date filters for reporting and customer support quality review.
Creates a new support ticket in Freshdesk. Supports setting subject, description, requester, priority, status, assignee, tags, and custom fields. Can also create outbound email tickets to initiate customer conversations.
Lists tickets from Freshdesk with optional filtering, ordering, and pagination. Can filter by updated timestamp and include related data. Returns up to 30 tickets per page.
Lists agents in the Freshdesk helpdesk. Can filter by email or state. Returns agent details including contact information, roles, and group memberships.
Retrieves Freshdesk account details for the connected helpdesk, including plan and portal metadata when available.
Deletes a Freshdesk time entry from a ticket.
Lists Freshdesk SLA policies. Use this to inspect support targets and escalation policies that affect ticket due dates.
Lists Freshdesk products configured for the helpdesk. Use product IDs when creating or routing product-specific tickets.
Retrieves Freshdesk helpdesk-level settings, including locale and portal behavior metadata when available.
Creates a new company in Freshdesk. Companies group contacts and can be associated with tickets. Supports domains for automatic contact association, industry classification, and custom fields.
Updates an existing company's details. Only provide the fields you want to change.
Creates a new knowledge base article in a specified folder. Supports HTML content, tags, SEO metadata, and draft/published status.
Retrieves full details of a company by its ID including domains, health score, account tier, and custom fields.
Soft deletes a Freshdesk contact. Use this for cleanup or removing duplicate/test requester records; hard deletion is intentionally not exposed because it is irreversible.
Searches contacts using Freshdesk's filter query language. Supports filtering by name, email, phone, company, and custom fields. Example queries: `"email:'john@example.com'"`, `"company_id:42 AND active:true"`.
Searches tickets using Freshdesk's filter query language. Supports filtering by standard and custom fields with logical operators. Example queries: `"status:2 AND priority:4"`, `"agent_id:123 AND created_at:>'2024-01-01'"`, `"tag:'billing' AND status:2"`.
Lists Freshdesk field definitions for tickets, contacts, or companies. Use this before writing custom fields or validating required helpdesk fields.
Retrieves the currently authenticated Freshdesk agent. Use this to discover the agent ID for assignment, time entry ownership, and E2E setup.
Deletes a company from Freshdesk. Use when cleaning up obsolete account records after moving contacts or test data elsewhere.
Browses the knowledge base hierarchy. Lists categories, or folders within a category, or articles within a folder depending on the parameters provided.
Lists all agent groups in Freshdesk. Groups are used for ticket assignment and routing.
Updates an existing ticket's properties such as status, priority, assignee, subject, tags, type, and custom fields. Only provide the fields you want to change.
Deletes a ticket from Freshdesk. The ticket is moved to trash and can be restored from the Freshdesk UI within 30 days.
Retrieves a single knowledge base article by ID, including full HTML content, SEO metadata, tags, and folder/category information.
Creates a new contact in Freshdesk. Contacts represent customers who submit support tickets. Supports email, phone, company association, tags, and custom fields.